Returns & Exchanges

At Clocks and Colours, we stand behind the craftsmanship of our heavy metal jewelry and offer a 30-day window for returns or exchanges on all items in original condition. We want to ensure your pieces fit perfectly and reflect your personal style, so our process is designed to be as seamless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original Clocks and Colours packaging to ensure they are protected during transit.

3

Ship It Back

Affix the prepaid shipping label provided through our portal and drop the package off at any authorized carrier location.

4

Processing and Refund

Once our warehouse receives and inspects your return, we will process your refund or ship out your new exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing