Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shipping process.
What materials are used in Clocks and Colours jewelry?
Our pieces are primarily handcrafted from high-quality .925 sterling silver and 14k gold. Some designs also feature genuine gemstones or stainless steel for added durability and character.
How do I determine my correct ring size?
We recommend using our online size guide or purchasing a physical ring sizer from our store. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
How long does shipping take?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that certain limited edition releases or sale items may be marked as final sale.
Will my jewelry tarnish over time?
Sterling silver naturally develops a patina over time. To maintain its original shine, we recommend regular cleaning with a polishing cloth and avoiding prolonged exposure to harsh chemicals or saltwater.
Do you offer a warranty on your products?
Yes, we provide a lifetime warranty against manufacturing defects. If your piece breaks due to a production flaw, we will repair or replace it at no additional cost to you.